REFUND & RETURNS POLICY

REFUND & RETURNS POLICY

Our commitment to you At CozieCloud we want you to love your purchase. If something isn't right we'll make it right.

You qualify for a refund or replacement if:

• Item arrived damaged or defective
• Wrong item was delivered
• Item never arrived within 30 days

How to request a refund: Email us at hello@coziecloud.co.za or coziecloud.store@gmail.com within 7 days of receiving your order with:

• Your order number
• A photo of the issue

Please note:

• We do not accept returns for change of mind
• Original shipping fees are non-refundable